Privacy Policy

Information we may collect

The information handled by an online casino may vary depending on how a player uses the website and the services available. We only seek information that is reasonably needed for account administration, player support, security, compliance and the operation of the website. Some information is provided directly by the player, while other information may be collected automatically when the website or account is used.

Account and identity information

When a player registers or updates an account, we may handle details such as their name, date of birth, contact details, login information, account preferences and responsible gaming settings. We may also record information supplied when a player contacts support, asks a question, makes a complaint or requests help with an account. Keeping these records helps us respond consistently and maintain the account.

Verification information

To confirm identity, protect accounts and meet applicable obligations, we may request verification documents or other information. This can include identity documents, information relating to age or residency, and details needed to understand the source or ownership of funds where appropriate. Verification information is handled for identity checks, security reviews, anti-fraud measures and the prevention of unauthorised activity.

Payments and transactions

We may keep records about deposits, withdrawals, gaming activity, account balances, payment methods and other transactions connected with an account. Payment information may be processed with payment service providers or other specialist providers. We handle transaction records to operate account functions, investigate unusual activity, provide support, resolve disputes, prevent fraud and meet record-keeping requirements.

Technical and usage information

When a player visits or uses the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, general location information, pages visited, session details, referral information and information about how features are used. This data can help with website performance, security, troubleshooting, fraud prevention and improving the player experience.

We may also receive limited information from service providers that help with identity verification, payments, website hosting, security, analytics, customer support or communications. These providers should only supply or use information for relevant and authorised purposes.

How we use personal information

Personal information is used for purposes connected with providing and managing the casino website and its services. The purpose of collecting information depends on the type of information involved and the interaction a player has with us.

• To create, administer and maintain a player account.
• To process account activity, payments, withdrawals and other transactions.
• To confirm identity, eligibility and account ownership.
• To carry out verification, security and anti-fraud checks.
• To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
• To provide customer support, investigate complaints and respond to enquiries.
• To communicate about accounts, transactions, security matters, service updates and important notices.
• To personalise or improve website content, features, usability and performance.
• To understand website usage through analytics and similar technical tools.
• To meet applicable legal, compliance, tax, accounting and record-keeping obligations.
• To protect the rights, property, safety and security of players, the website and relevant service providers.

Where marketing communications are sent, they may be based on a player's preferences, account activity or interaction with the website. Marketing is separate from essential service messages. A player can withdraw consent to marketing at any time using the available unsubscribe option or by contacting support@ragingbullcasino.click. Withdrawing marketing consent does not normally stop important account, security or transaction communications.

When information may be shared

Personal information may be shared where this is reasonably necessary for the purposes described in this policy. Recipients may include payment providers, identity and verification providers, technology and hosting providers, security and fraud-prevention services, analytics providers, customer support tools and professional advisers. These parties may process information on our behalf or provide services that support the website.

Information may also be disclosed where necessary to protect the website or its users, investigate suspected fraud or misuse, respond to a valid legal request, resolve a dispute, enforce applicable terms, or meet a legal or compliance requirement. We do not intend to share personal information for unrelated purposes without an appropriate basis to do so.

Some service providers may operate in countries outside Australia. Where information is handled across borders, reasonable steps should be taken to protect it and to ensure that it is handled for appropriate business, security, support or compliance purposes.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies. Cookies are small files or identifiers placed on a device to help remember preferences, maintain sessions, support account functions, understand website usage and improve performance. Some cookies may be essential for the website to operate, while others may support analytics, security, personalisation or marketing.

Players can manage or restrict cookies through their browser settings. Blocking or deleting certain cookies may affect website features, account functions or the way pages display. Browser settings differ, so players should check the help or privacy section of their chosen browser for instructions.

Keeping information secure

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access to information may be limited to people and service providers who need it for an appropriate business, support, security or compliance purpose.

No website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details private, use trusted devices and contact support promptly if they believe an account or communication has been compromised. We will not normally ask a player to disclose a password through an unsolicited message.

How long information is kept

Personal information is kept for as long as reasonably needed for the purposes explained in this policy, including account administration, support, security, dispute handling and business records. Some records must be kept for a period required by law even after an account has been closed or a player has asked for information to be deleted. The length of time depends on the type of record and the reason it was collected.

When information is no longer required, it may be securely deleted, destroyed, de-identified or placed beyond ordinary use, subject to technical, legal and operational considerations. Information retained for a required period will continue to be protected and used only for appropriate purposes.

Your privacy rights and how to contact us

Players may ask questions about how their personal information is handled and may request action in relation to their data. Depending on the circumstances and applicable privacy requirements, a player may request access to information held about them, correction of information that is inaccurate or incomplete, or deletion of information that is no longer required.

Requests players can make

• Access: ask for a copy or explanation of personal information held about you.
• Correction: ask for inaccurate, outdated or incomplete personal information to be corrected.
• Deletion: ask for personal information to be deleted where it is no longer needed and there is no overriding reason to retain it.
• Marketing preferences: withdraw consent to marketing communications or ask for marketing contact to stop.
• Information about handling: ask questions about the purposes, sources, recipients or general handling of your personal information.

To exercise these rights or make a privacy enquiry, email support@ragingbullcasino.click. Please include enough information to help us understand the request, such as the account details needed to identify the relevant records. We may need to verify the identity of the person making a request before releasing or changing information. This is a security measure designed to protect account holders and prevent unauthorised access.

We aim to review privacy requests within a reasonable time. Some requests may be limited or declined where information cannot lawfully be disclosed, where disclosure would affect another person's privacy, where records must be retained, or where responding would compromise security, fraud prevention or a legal obligation. If a request cannot be completed in full, we will explain the position where appropriate.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review this page occasionally, particularly when continuing to use the website after an update.