Responsible Gaming

Gamble for entertainment

Online gambling involves risk, and outcomes are determined by chance. There is no guaranteed strategy, system or pattern that can ensure a win. Previous results do not influence future results, and a losing session does not mean that a win is due. Avoid chasing losses by increasing your stakes or continuing to play for longer than planned.

Before you gamble, consider whether it fits comfortably within your budget and your other commitments. Gambling should not take priority over rent, mortgage payments, household bills, food, education, work, family responsibilities or other essential expenses. Only use money that you can afford to lose without affecting your wellbeing or financial security.

A practical approach

• Decide how much money and time you are prepared to spend before starting.
• Treat your gambling budget as an entertainment expense, not an investment.
• Keep track of deposits, wagers, wins and losses so you understand your overall activity.
• Take regular breaks and avoid gambling when you are tired, upset, stressed or under the influence of alcohol or other substances.
• Do not borrow money, use essential household funds or sell possessions to fund gambling.
• Never gamble to recover losses or to change your mood.

It can also help to discuss your plans with someone you trust. An independent view from a partner, family member or friend may make it easier to keep gambling within the limits you have chosen.

Set limits before you play

Planning ahead can help you remain in control. Consider setting separate limits for money and time, and decide what you will do when either limit is reached. A limit is most useful when it is agreed before a gambling session begins, rather than changed during play.

Questions to consider

1. How much can I spend without affecting my normal living costs?
2. How long will I play before taking a break or ending the session?
3. What signs will tell me that I should stop?
4. Am I gambling because I want to have fun, or because I feel pressure to win money?
5. Would I be comfortable telling someone I trust how much I have spent?
6. What will I do if I reach my planned limit?

Depending on the account and services available to you, responsible gaming tools may include deposit, wager, loss or session limits, activity information, time reminders, breaks, cooling-off periods and self-exclusion. Availability and operation can vary. Review the information provided with the relevant tool carefully, including when a change takes effect and what activity remains available during any waiting period.

If you have difficulty keeping to a limit, do not simply increase it. Stop gambling and consider using a break or self-exclusion option. You can also ask for help through the available support channels. Where practical, reduce access to gambling by removing saved payment methods, using device restrictions or asking a trusted person to support your plan.

Recognise the warning signs

Problem gambling can develop gradually. A person may not notice the change at first, or may feel that they can regain control without assistance. Paying attention to changes in behaviour, money, relationships and mood can help you act earlier.

You may need support if you:

• Spend more time or money gambling than you intended.
• Continue gambling after reaching a personal limit.
• Chase losses or feel pressure to win back money.
• Hide or minimise your gambling from family, friends or colleagues.
• Borrow money, miss payments or use credit to gamble.
• Feel anxious, irritable, restless, guilty or low because of gambling.
• Neglect work, study, health, sleep or relationships.
• Lose interest in activities that you previously enjoyed.
• Try to stop or cut back but find that you cannot do so.
• Think about gambling frequently or plan your day around it.

One sign may be enough to justify taking a break and talking with someone. You do not need to wait until gambling has caused serious financial or personal harm before seeking assistance. Support is available for people who are concerned about their own gambling and for family members, partners and friends who are affected by someone else’s gambling.

Be honest when reviewing your activity. Looking only at wins, individual sessions or recent results can give an incomplete picture. Consider your total deposits, losses, time spent and the effect gambling has on your daily life.

Taking a break or stopping

If gambling no longer feels controlled, enjoyable or affordable, stop and seek support. You can use any responsible gaming controls available through your account or request help with restricting or closing access. Self-exclusion is a formal way to ask for gambling access to be restricted for a chosen period or until you decide to request a review, subject to applicable requirements and the process explained to you.

Steps that may help

1. Stop playing and do not deposit further funds.
2. Use an available break, cooling-off or self-exclusion option.
3. Contact the available customer or responsible gaming support channel and explain what you need.
4. Tell someone you trust what is happening and ask them to help you follow your plan.
5. Review your household budget and arrange assistance with important payments if required.
6. Speak with a qualified gambling counsellor, financial counsellor, doctor or mental health professional.
7. Avoid opening or using other gambling accounts to get around a restriction.

Account restrictions can have different terms and may not prevent access to other gambling services. If you choose self-exclusion, consider whether you also need to restrict access to other gambling websites, applications, venues or payment methods. A recognised gambling support service can help you create a broader plan.

If you request account closure or a gambling restriction, read the confirmation and any applicable conditions carefully. Do not assume that a pending request has taken effect until you receive confirmation through the relevant process. Promotional messages, account notifications and marketing preferences may also need to be reviewed separately.

Support, safety and age restrictions

If you are worried about gambling, speak with a qualified counsellor, financial counsellor, doctor or mental health professional. You can also contact a recognised gambling support service in your state or territory. These services may provide confidential guidance, practical tools, financial support and assistance for affected family members. Raging Bull Casino can provide information about the responsible gaming options available through its services, but professional support may be more appropriate for ongoing financial, emotional or relationship concerns.

If gambling is contributing to immediate danger, severe distress, threats, family violence or thoughts of self-harm, leave the gambling environment and seek urgent help from emergency services or a qualified crisis service in your area. Your immediate safety comes first.

Protecting young people

Gambling services are intended for adults who meet the applicable age and identity requirements. Do not allow anyone under the legal gambling age to access your account, use your payment method or watch you gamble in a way that encourages them to participate. Keep account passwords, devices and payment information secure, and log out when you finish using a shared device.

Never create an account using another person’s details or allow another person to gamble through your account. If you believe a minor or another unauthorised person has accessed your account, stop using it and report the concern through the available support channel. Identity and age checks may be required before an account can be used or certain requests can be completed.

Responsible gaming is an ongoing process. Review your limits regularly, watch for changes in your behaviour and act early if gambling begins to affect your money, time, health or relationships. Making use of a break or seeking support is a positive step, not a failure.